---
description: >-
  This will help you to know what went wrong with Jeanne and how to
  troubleshoot. This will be updated whenever an error happens and how to solve
  it.
---

# Known Errors



| Error                                                                                                      | Description                                                                                                                                                                                          | Solution                                                                                                   |
| ---------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------- |
| Bot requires \_\_\_ permission(s) to run this command                                                      | Jeanne does not have the required permissions to run this command                                                                                                                                    | Enable the permission that is missing                                                                      |
| You are missing \_\_\_ permission(s) to run this command                                                   | You don't have the required permissions to run the command                                                                                                                                           | Wait for a server admin or manager to grant you this missing permission                                    |
| Invalid image URL                                                                                          | The URL you used is not a valid image URL or is not supported                                                                                                                                        | Provide a valid and viewable image URL that ends with JPG, JPEG, PNG, GIF or APNG depending on the command |
| Failed to make profile card                                                                                | You or the member have not yet talked in an XP enabled channel                                                                                                                                       | Start talking in a channel Jeanne can view and see messages                                                |
| <ol><li>The application did not respond</li><li>The application did not respond (hidden message)</li></ol> | <ol><li>The command took too long to run that it had no choice but to timeout</li><li>You are banned from using the bot, meaning the command was rendered useless to you but not to others</li></ol> | <ol><li>Report to developer with this error.</li></ol><p></p>                                              |
| This command is disabled by the server's managers                                                          | The command cannot be used in the server                                                                                                                                                             | If you are a manager, you can enable the command. If not, wait for management to enable it                 |
| No options match your search                                                                               | The option you typed in is not valid                                                                                                                                                                 | Type the correct option                                                                                    |
| I don't have this command                                                                                  | Occurs when a command does not exist                                                                                                                                                                 | Please type in the correct and valid command                                                               |
| <p>Uh Oh!</p><p></p><p>It seems you are trying something that is meant for beta users.</p>                 | The command is exclusive to beta users only                                                                                                                                                          | Join [Orleans](https://discord.gg/Vfa796yvNq) and get in hold of me to join the Beta Programme             |
| 404 Not Found (error code: 10008): Unknown Message                                                         | The message ID you added for the `/embed edit` command doesn't exist in the channel                                                                                                                  | Please make sure you are put the correct message ID of a message that exists in a channel                  |
| This member is not on timeout                                                                              | You have added a member who is not on timeout.                                                                                                                                                       | Members on timeout will show in the options. Please select one of them.                                    |
| 404 Not Found (error code: 10026): Unknown Ban                                                             | You tried to ban a member who is not banned from the server                                                                                                                                          | Banned Users with their user IDs will show in the options. Please select one of them.                      |
| 404 Not Found (error code: 10013): Unknown User                                                            | This user or user ID does not exist in the platform                                                                                                                                                  | Please make sure the user or the user ID is correct                                                        |
| Not receiving vote rewards and perks                                                                       | TopGG is not giving your rewards                                                                                                                                                                     | This is a temporary problem on TopGG's side and not mine. Please wait for TopGG to fix the problem         |
