🔧Known Errors

This will help you to know what went wrong with Jeanne and how to troubleshoot. This will be updated whenever an error happens and how to solve it.

Error	Description	Solution
Bot requires ___ permission(s) to run this command	Jeanne does not have the required permissions to run this command	Enable the permission that is missing
You are missing ___ permission(s) to run this command	You don't have the required permissions to run the command	Wait for a server admin or manager to grant you this missing permission
Invalid image URL	The URL you used is not a valid image URL or is not supported	Provide a valid and viewable image URL that ends with JPG, JPEG, PNG, GIF or APNG depending on the command
Failed to make profile card	You or the member have not yet talked in an XP enabled channel	Start talking in a channel Jeanne can view and see messages
The application did not respond The application did not respond (hidden message)	The command took too long to run that it had no choice but to timeout You are banned from using the bot, meaning the command was rendered useless to you but not to others	Report to developer with this error.
This command is disabled by the server's managers	The command cannot be used in the server	If you are a manager, you can enable the command. If not, wait for management to enable it
Loading options failed	This usually happens because there are too many custom options.	Type at least one letter to reveal some options
No options match your search	The option you typed in is not valid	Type the correct option
I don't have this command	Occurs when a command does not exist	Please type in the correct and valid command
Uh Oh! It seems you are trying something that is meant for beta users.	The command is exclusive to beta users only	Join Orleans and get in hold of me to join the Beta Programme
404 Not Found (error code: 10008): Unknown Message	The message ID you added for the /embed edit command doesn't exist in the channel	Please make sure you are put the correct message ID of a message that exists in a channel
This member is not on timeout	You have added a member who is not on timeout.	Members on timeout will show in the options. Please select one of them.
404 Not Found (error code: 10026): Unknown Ban	You tried to ban a member who is not banned from the server	Banned Users with their user IDs will show in the options. Please select one of them.
404 Not Found (error code: 10013): Unknown User	This user or user ID does not exist in the platform	Please make sure the user or the user ID is correct